Client Care Developer
at Thinkmax
Toronto, ON, Canada -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 13 Jul, 2024 | Not Specified | 14 Apr, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Receive digital support tickets from multiple clients.
- Analyze and propose solutions to client requests (break-fix, additional functionality, training, maintenance) based on industry best practices.
- Generate and validate solution estimates.
- Communicate solution and estimates to clients for approval.
- Provide level 1 support for digital commerce platforms such as Optimizely Customized Commerce, Optimizely Configured Commerce and Microsoft D365 Commerce integrated with ERP’s including D365/ AX2012 platforms.
- Ensure regular and frequent communications (internal and external) on the progress of open tickets.
- Manage code deployments through the development lifecycle.
- Participate in an on-call rotation for after-hours client support for urgent situations.
- Support digital solutions in collaboration with internal resources, departments and our clients when required.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Application Programming / Maintenance
Software Engineering
Graduate
Proficient
1
Toronto, ON, Canada
