Client Care Manager

at  Home Instead

Join our team
Home Instead is the World’s and Ireland’s largest and most trusted provider of non-medical homecare services to the elderly – enabling them to remain independent and live in their own homes. We provide top-quality, relationship-based care services to older people in local communities.
OBJECTIVE: The Client Care Manager (CCM) will perform a variety of duties in Client Care services in the Community. The CCM will ensure the Company provides “best practice” quality care to our Clients by managing and developing the relationships with key stakeholders in the community. The CCM continuously evaluates Client Care oversight and governance through a series of ongoing communications and visits to ensure high quality care, Client satisfaction and retention as well as opportunities to increase service hours. You will ensure that the highest quality of care is delivered to our Clients. You will be capable of managing all aspects of the day-to-day Client Care operations, take responsibility and accountability and possess excellent communication skills.
Who we`re looking for

QUALIFIICATIONS AND EXPERIENCE REQUIREMENTS:

• Minimum QQI level 5 in Healthcare or equivalent
• Minimum 2 years’ experience in homecare, healthcare or senior related industry required.
• Must possess a valid driver’s licence.

PERSON SPECIFICATION REQUIREMENTS:

• A professional, friendly and approachable demeanour
• Exceptional organisational and co-tasking skills and have demonstrated that you can follow up and complete tasks.
• Experience working within a busy, changing environment.
• A self-starter, able to self-manage and ask for help when needed.
• Ability to influence and develop relationships.
• Display a commitment to quality and exceeding expectations.
• A flexible, can-do positive attitude
• Must enjoy working in a small diverse business and team-oriented environment
• Ability to prioritise between tasks
• Time management
• Understanding, Integrity and patience
• Attention to detail
• Empathy towards our Clients and CAREGivers
• Assertiveness
• Have a positive ‘can do’ attitude and the ability to work in a fast paced team environment.

• Resilience • Rapport

• Knowledge of Microsoft office (specifically MS Outlook, MS Excel, MS Word)
• Must have the ability to work independently and meet deadlines
• Must have the ability to maintain confidentiality of information.

What you`ll do

• Participate in cross skill training as required.
• Retain flexibility to assist/ carry out duties in other roles as required
• Attend Home Instead weekly meetings.
• Support the Client Support Quality Assurance team
  Job Reference: IE - KP0026