Client Care Manager - Leitrim/Longford

at  Connected Health IE

As an Client Care Manager you are responsible for your own dedicated geographic territory. You will work alongside the other Client Care Managers and Senior Management team to ensure the safe and effective provision of care to all of our service users. You will be the direct point of contact for your colleagues regarding the service users that are in your area. As a Client Care Manager you will work with your Coordinator and Quality Monitoring Officer to ensure that all care packages are reviewed effectively and that any changes are brought to the team.

Maintain a solid relationship with the coordinator working together on development and growth in the assigned area.
Will be able to work towards business growth targets and KPI’s.
Overall accountability and responsibility for the area
Accountable for the provision of on-call telephone services in your area Monday to Sunday ensuring effective management.
Will be responsible for direct line management of area specific Care Team
Following internal company process and procedure, liaising with the Finance and HR Team.
Ensuring regular communication on a team and individual basis.
To manage the 12-week induction of new starters for designated area as well as supervision and appraisals.
Manage and attend Client reviews as required.
Deal directly with Care Managers only as required.
Manage the onboarding of new clients.
To provide emergency care assistant cover as required.
Communicate and participate effectively with the Quality and Compliance team re: HSE and Incident Management
Attend staff, team, management, and board meetings as required.
Keep abreast of changes implemented in the Domiciliary Care Industry.
Liaise with commissioners and stakeholders around changing needs, concerns and incident management as per compliance policies and procedures.
Communicate effectively with co-ordination team and commissioners around hospital admissions and discharges.
Be responsible for gathering feedback from commissioners, stakeholders, staff, clients and relatives to support the business in service improvement.
The post holder may be required to undertake such other duties as may be required to meet the needs and responsibility of the Company.