Client Care Specialist - Remote

at  Access Information Mgmt of Canada ULC

WE ARE ACCESS

Access is the largest privately-held records and information management (RIM) services provider worldwide, with operations across the United States, Canada, Central and South America. Access helps companies manage and activate their critical business information to make them more efficient and more compliant through offsite storage and information governance services, scanning and digital transformation solutions, document management software including CartaHR, and secure destruction services. Visit https://www.accesscorp.com/ for more details.
We are Access! We are committed to exceeding the expectations or our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service.

EXPERIENCE

Required

• 2 - 4 years: Customer service experience

EDUCATION

Required

• High School or better

As a Client Care Specialist, you are the public face of Access Information Management.

• You will answer questions by phone and by email about services available, pricing, work orders, invoicing or shipping inquiries and inventories, will manage the customer’s complaints and will find solutions to any customers’ inquiries.
• You will help the clients navigating into the ordering software and place their orders.
• You will produce credit adjustments when necessary and will prepare customers reports.
• You will provide training sessions to all new customers on the ordering software.
• You will submit standard sales quotes and will help customers with contracts questions.
• You will also accomplish all other tasks and projects assigned by your Supervisor.