Client Care Specialist (technical background)
at Leap Legal Software
Sydney NSW 2000, New South Wales, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 02 Jul, 2024 | Not Specified | 02 Apr, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
- Are you a technical whizz looking for a new challenge?
- Deliver exceptional customer service to troubleshoot our clients’ issues
- Be part of a supportive and nurturing team
Responsibilities:
- Provide excellent customer service whilst resolving LEAP product queries in an accurate and timely manner
- Answer general client software and hardware queries
- Action inbound and outbound calls as assigned to achieve daily KPIs
- Troubleshoot, diagnose, and resolve application issues
- Capture notes using standard notes template in CRM, including recording detailed information for all calls requiring further escalation
- Maintain LEAP software knowledge against the capability matrix
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
IT - Hardware / Telecom / Technical Staff / Support
Sales
Graduate
Proficient
1
Sydney NSW 2000, Australia
