Client Delivery Lead, MET

at  NCS

CLIENT DELIVERY LEAD, MET

Date: 31 May 2024
Location: Singapore, Singapore
Company: Singtel Group
NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.
We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

You will act as the single point of contact for the key client on all project delivery and managed services delivery matters. Beyond projects and operational delivery matters, you are also expected to:

• Client Account delivery lead across all the projects within the account. Ensure delivery timeliness, quality, client relationships and project financials health.
• Ideate solutions using technology and process changes;
• Create growth opportunities by considering the feasibility and sustainability of these opportunities and the core capabilities of NCS.
• Direct the right team across different Lines of Business (LOBs) to drive revenue, quality and customer satisfaction targets and ensure delivery.
• Manage client account escalations, risks and issue until resolution.
• Accountable for the delivery services of the client’s account and needs to be involved in the delivery of the programs that you are responsible for.
• Building relationships with Client executives. Ensure customer satisfaction.