Client Development Supervisor

at  Dublin Simon Community

ABOUT US:

At Dublin Simon Community, we are passionate about making home a reality. Our aim is to empower people to access and retain a home by providing housing, prevention, addiction treatment, emergency response and other targeted interventions, through advocacy and partnership. If you share our values and want to make a difference also, come talk to us at Dublin Simon Community. We’re looking for client focused, friendly and adaptable people to join our team. This standard is achieved by organisations that have best practice Human Resource Systems in place, particularly in the area of staff training and development, communication, and staff involvement in the decision-making processes in the organisation

SUPERVISOR ROLE:

• Lead Team Meetings and Information sessions as required by the service manager.
• Facilitate the review and practice of organisational policy and procedure with the client development team as appropriate.
• Project manage specific pieces of work on behalf of the client development manager to contribute to the overall continuous improvement of the service.
• Support the team and service manager in the implementation of quality standards in managing the client development team.
• Provide supervision for CE participants and volunteers working with the client development team.
• Support the team and service manager to address any health and safety concerns which arise.

ESSENTIAL FOR THE ROLE:

• A recognised third level qualification to at least degree level in: Community Development, Education, Adult Education, Occupational Therapy, Psychology, Social Care, Project Management, Personal Development programmes the Arts or a related discipline
• Experience of working with disadvantaged groups, with project development and on of stakeholder relationships
• Can communicate effectively with a wide range of people including clients, staff, external agencies, donors and general public
• Good active listening, assessment, engagement and feedback skills
• Good record keeping, letter and report writing skills incorporating plain English guidelines
• Good working knowledge of search engines and MS Office applications, especially Word, Excel, Outlook and Publisher.
• Committed to providing a high-quality service and to Health and Safety
• Flexible and adaptable to change
• Resilient when faced with challenges
• Works in the best interests of clients
• Promotes clients’ choice, development, independence, health and well being
• Assesses needs, goals and interests of clients and advocates on their behalf
• Uses tools and systems to measure clients’ progress and achievements
• Maintains appropriate boundaries
• Focuses on creative methods to increase and sustain clients’ participation
• Contributes to the prevention and management of challenging behaviour
• Demonstrates professional behaviour, integrity and commitment to reflective practice and own development
• Adheres to organisational policies, procedures and guidelines
• Effective planning, time management and organisational skills
• Demonstrates attention to detail
• Solves problems and identifies solutions