Client Intake Specialist

at  Equal Justice Law Group

JOB PAY BASED ON EXPERIENCE

The Client Intake Specialist at Equal Justice Law Group plays a crucial role as the first point of contact for potential new clients. They are responsible for answering incoming calls, actively listening to clients’ needs, and providing a welcoming and empathetic experience. The primary goal is to understand the client’s situation, offer reassurance, and schedule appointments with the attorney to explore potential legal representation. The Client Intake Specialist must maintain a professional and friendly demeanor, possess excellent communication skills, and have the ability to manage multiple tasks efficiently. This role requires a compassionate approach to interacting with clients and a strong commitment to providing exceptional customer service.

REQUIREMENTS:

• High school diploma or GED.
• Formal qualification in office administration, secretarial work, or related training.
• Prior experience as a legal receptionist will be advantageous.
• Familiarity with legal terms, legal documents, and filing.
• Excellent written and verbal communication skills.
• Extensive experience working with word processing, spreadsheets, printers, copiers, scanners, faxes, and appointment scheduling and call forwarding systems.
• Exceptional interpersonal and communication skills.
  This full-time position is based at our office in Jackson, California. Remote work options are not available. If you reside outside the area, please confirm your ability to work at our Jackson office.
  Join our team and embark on a fulfilling career in a professional office environment. Apply now to become a valued member of our dedicated team!
  Job Type: Full-time
  Salary: Up to $19.00 per hour
  Benefits: 2 weeks paid vacation, paid holidays
  Schedule: 8 hour shift, Monday to Friday
  Supplemental pay types: Bonus opportunities
  Work Location: In person Jackson, C

• Manage a high volume of phone calls and effectively relay information to clients.
• Greet clients and visitors in a professional and courteous manner.
• Handle outgoing mail according to office procedures.
• Enter appointments and data into the office calendaring system.
• Draft correspondence, including emails, as needed.
• Transport documents to various locations.
• Scan, organize, and maintain documents in paper or electronic filing systems.
• Make phone calls to clients, witnesses, lawyers, and outside vendors.
• Perform other assigned duties.