Client Integration Team Lead

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

Customers exploring a move to U.S. Bank as their Treasury Management provider or looking to expand their relationship with U.S. Bank expect a smooth, seamless onboarding experience onto our Treasury Management products. This team supports a single high visibility client via the onboarding of TM services for new accounts as well as ongoing maintenance. The incumbent directly and through staff, manages and coordinates the operational activities for assigned functional area(s). Works closely with implementation teams across business lines as well as with dedicated Relationship and Customer Service teams. Ensures quality service and effective operations support for all of the assigned internal and external customers. Accomplishes results through the effective management of non-exempt level staff by developing a personal and team reputation of customer advocacy, strong teamwork, and effective solution delivery. The incumbent takes the initiative to build business relationships by ensuring the customer receives an optimal level of service and product functionality that exceeds customer’s expectations. The right candidate for this role is collaborative, agile and solution focused. Project management experience and a working knowledge of the Fintech space helpful.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Typically eight to 10 years of relevant experienc

Preferred Skills/Experience

• Considerable knowledge of operation functions, systems, policies and procedures for the assigned area
• In-depth understanding and practical application of applicable laws and regulations
• Strong organizational, managerial and project management skills
• Well-developed customer relations skills
• Effective interpersonal, verbal and written communication skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Thorough knowledge of banking operations and human resource

ESSENTIAL FUNCTIONS:

Mentors and develops staff to continually enhance knowledge and skills. Ensures that assigned operations area is adequately staffed and that all personnel are trained. Recommends hires, transfers, terminations, salary adjustments, performance standards and reviews. Approves employee time records, work assignments, vacations, sick pay, etc. Implements and executes employee relations policies, training programs and various other human resources programs and policies. Manages the operations activities for the assigned functional area by planning and scheduling departmental activities and workload and coordinating with related departments ensuring that operational schedules are met.
Involvement in creating, preparing documentation and process implementation request for Treasury Management products as needed to meet productivity goals. Reviews and recommends new methods and procedures to make daily operations in assigned area more efficient; may participate in project task forces or user groups to represent the department on training or system needs. Follows up with resolution of problems to ensure timely response and customer service. Communicate effectively with all levels of external customer participants and internal U.S. Bank partners, establishing and maintaining positive working relationships. Maintains knowledge of all products and services offered in assigned area. Keeps informed of new or changing developments, products, services, or ideas which would affect operations. Assist in developing, monitoring, and tracking business performance against goals for assigned product line(s) or functional areas. Ensures risk, quality control and customer service goals are met. Actively ensure compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Typically eight to 10 years of relevant experience

Preferred Skills/Experience

• Considerable knowledge of operation functions, systems, policies and procedures for the assigned area
• In-depth understanding and practical application of applicable laws and regulations
• Strong organizational, managerial and project management skills
• Well-developed customer relations skills
• Effective interpersonal, verbal and written communication skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Thorough knowledge of banking operations and human resources

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la