Client Manager

at  Mazars

MAZARS IS AN ENGINE FOR RAPID AND CONSISTENT CAREER PROGRESSION, OFFERING INDIVIDUALLY DESIGNED CAREER PATHS THAT HELP YOU PURSUE YOUR INTERESTS, MATCH YOUR CHANGING NEEDS, AND EXPLORE YOUR TRUE POTENTIAL. WE WORK WITH DIVERSE, PRESTIGIOUS CLIENTS ACROSS A RANGE OF SECTORS AND GEOGRAPHIES, GIVING YOU THE OPPORTUNITY TO CONSTANTLY UPDATE AND GROW YOUR SKILLS FOR LIFELONG PROFESSIONAL DEVELOPMENT.

Are you looking to make an impact in our Outsourcing team? Are you looking to grow our business as if it was your own? And are you looking for open, engaged and collaborative teams? Then apply to the role today!

• To manage a portfolio of locally based clients and ensure the provision of the highest quality outsourced finance function.
• Maintaining excellent relations with clients, acting as the main point of contact, responding effectively to any queries in an advisory manner and resolving any issues.
• Inspire, lead and coach the team to delivery excellent levels of client service, receive positive client feedback and minimise client complaints to zero.
• Review the work produced by the team on a monthly/quarterly basis and ensure it is of the highest quality and that learning points for the team are actioned.
• Drive gross margin profitability through streamlining and enhancement of processes on an on-going basis.
• Reviewing and monitoring team timesheets to ensure they are accurate and reasonable, escalating if additional resources are required and reallocating work if needed.
• Leading and controlling a regular programme of billing, recoverability, contract reviews and fee negotiations.
• Supporting with business development activities and actively contributing to proposals.
• Work with other departments (e.g. tax, audit, corporate finance and MFP) to ensure all of Mazars’ services are strongly coordinated and selling opportunities identified.
• Contribute to the wider National AOS initiatives and projects (people engagement, technology or quality).