Client Manager, Small Market Commercial Lines

at  NFP Corp

Business Line: Small Market Commercial Lines
Hours Per Week: 35 (Full-Time)
Location: Ontario – Any, Hybrid (https://www.nfp.ca/about-nfp/find-an-office)
Job Duration: Full-Time, Permanent

WHO WE ARE

NFP is a leading insurance brokerage that provides property and casualty, group benefits, retirement and individual solutions through our licensed subsidiaries and affiliates. We’re a 6x Best Places to Work award winner in Insurance, a 5-Star Brokerage award winner from Insurance Business Canada Magazine, and a recognized Elite Agency award winner. We enable client success through the expertise of over 1000 employees based in Canada and more than 6,900 employees with over 310 offices globally.
Since 2021, NFP has been responsible for bringing more than four billion dollars ($4,000,000,000) in premium to the P&C Market.
Our expertise is matched by our commitment to each client’s goals and is enhanced by our investments in innovative technologies in the insurance brokerage and consulting space. To learn more, please visit https://nfp.ca/.

ABOUT THE ROLE

Small Enterprise Businesses (SME) are an integral part of local economies that help to create a network of financial interconnection that fosters broad-based prosperity. NFP’s SME business division is there to help guide and counsel local organizations of all kinds stay safe and on track. As these businesses evolve and grow, our team of experts that see trends, anticipate emerging challenges, and curate the solutions needed – make all the difference.
We’re looking for a Commercial Lines Account Manager to service in-coming new business requests while developing and maintaining relationships with both client and carrier representatives. The successful CM will also work with backend service teams and oversee the renewal process of existing business with some degree of supervision and approval from Account Executives.

WHAT YOU’LL DO

• Work closely with clients to deliver extraordinary value by identifying exposures, determining the appropriate solution and advising the client as to why the solution is the best fit
• Work in collaboration with broking team to develop marketing specifications and marketing strategies for new business as well as renewals of an assigned book of business
• Network within the local community by attending industry events, training, etc.
• Provide professional and prompt customer service including phone and email on new and existing client accounts, including client questions on topics such as coverage, billing, reporting of claims, audits, endorsements, cancellations, etc.
• Be the lead in maintaining positive, long-term relationships with the clients, insurance carrier representatives and NFP staff.