Client Operations Delivery Analyst
at Cisco Systems
Oeiras, Área Metropolitana de Lisboa, Portugal -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 06 Aug, 2024 | Not Specified | 07 May, 2024 | 2 year(s) or above | Components,Facts,Operations,Clarity,Timelines,It,Asset Management | No | No |
Required Visa Status:
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US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
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C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Main responsibilities:
Complete the entitlement strategy for Services & SW Recurring Offers through baseline definition and data cleansing approach
Complete clarity of data & entitlements across Cisco tools and databases for products, Services, and Software
Engage with account team and provide visibility into the assets & entitlements procured by the Customer, and position the value proposition of asset and entitlement management
Partnering with our sales team to install Baseline Assessment and reconciliations. Also, synchronize their IB data with Cisco and collector IB data (ensure data integrity), in partnership with internal CPS (Customer Partner Services) Data Operations teams. You will also supervise KPIs including CLI metrics and provide inputs to impact the metrics positively.
Who You’ll Work With:
You will work directly with Customers, Partners, and Cisco internal Renewal Manager as our partners in a Presales motion to help handle and optimize assets from purchase to renewal, safeguarding and ensuring data accuracy of our customers at all times. This position holds the operational responsibility for the Customer Installed Base lifecycle management improving customers and internal collaborators’ experience across Services, Software, and Subscriptions.
Who You Are:
You are creative and passionate about implementing innovative solutions that will drive business success and pursue real-world operational problems. You have an eye for the detail as well as for the big picture with a real passion for redefining operations and take pride in going above and beyond. You work well in grey areas and can drive clarity. You optimize and simplify processes with intent to scale operations and drive solutions, influence decisions backed by facts with a diverse group of cross-functional teams. Minimum requirements include:
- BA/BS degree with 2 years of business experience; direct contact with Primary collaborators (Customer, Sales, & Partners)
- A consistent track record of handling data across many sources and Asset Management with large data sets
- Strong influencing skills shown ability to influence outside of the organization and across roles and functions
- Ability to apply a project management approach to problem-solving (taking a large, complex problem and breaking it down into components, involve others as needed, drive resolution)
- Attention to detail and ability to complete timelines
- Strong operational and organizational skills
- Excellent communications skills
- Ability to think creatively and be an instrument of change.
- Analytical thinking - ability to interpret and translate data into information and synthesize it for timely and accurate decision-making support to the client
- Collaboration/Interface skills
Why Cisco
WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Marketing/Advertising/Sales
Sales / BD
Sales
Graduate
Business
Proficient
1
Oeiras, Portugal