Client Operations Executive

at  Hippo Digital Limited

SKILLS AND EXPERIENCE THAT YOU NEED

We don’t need you to have any certificates or qualifications, but we do need to be confident that you can demonstrate the following:

• Previous experience in an account executive role and/or with Public Sector clients
• Ability to prioritise and multitask multiple projects, with a flexible approach
• Strong knowledge of MS Office and of CRM software
• Problem solving skills and attention to detail and accuracy
• Good communication skills and ability to develop effective working relationships
• Ability to work independently and help to deliver high levels of internal customer service to the wider team

WHAT MAKES US GREAT

As well as a competitive salary which we’re transparent about from the outset, you can also expect a range of benefits:

• Contributory pension scheme (Hippo 6% with employee contributions of 2%)
• 25 days holiday plus UK public holidays
• Perkbox access for a wide range of discounts
• Critical illness cover
• Life assurance and death in service cover
• Volunteer days
• Cycle-to-work scheme for the avid cyclists
• Salary sacrifice electric vehicles scheme
• Season ticket loans
• Financial and general wellbeing sessions
• Flexible benefits scheme with options of:
• private health cover
• private dental cover
• additional company pension contributions
• additional holidays (up to an extra 2 days)
• wellbeing contribution
• charity contributions
• tree planting

Hi, we’re Hippo Digital.At Hippo Digital, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We’re a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes.
We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world.
Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society. We’re confident in our abilities, authentic in our approach, and passionate about what we do. If you’re looking for a digital services partner that can deliver real results, let us help you build for the future and make a lasting impact.

Hippo is recruiting for a Client Operations Executive to join our growing team and support our Business Development and Delivery teams. This role will be both internal and client facing.
We are looking for someone who will enjoy working in a fast paced environment whilst providing high quality support to the Client Operations, Clients Partner and Delivery Partner teams.
This is a hybrid role with a requirement to be in an office on an adhoc basis.

Your role in a nutshell:

• Supporting the contract administration processes for clients and contractors ensuring timely and accurate completion
• Producing ad hoc pieces of analysis and financial forecasts to support client discussions
• Supporting the resourcing administration process for new and existing client contracts providing updates to the client and internal teams
• Supporting in the account review process for client, collating progress information to be shared
• Coordinating the monthly invoice process for your clients
• Compliance administration and support on internal auditing tasks and processes
• Maintaining, updating and developing the operation systems and tools that we use - HubSpot, Salesforce, Trello, Google Drive etc
• Supporting the onboarding of new consultants onto client projects, liaising with internal teams - CV formatting, security clearance and onboarding forms etc