Client Operations Manager

at  Vestlane

The private and venture capital markets host trillions of euros of investment that fund massive innovations and high-impact companies around the world. A lot of this still operates on manual processes and fragmented legacy systems.
Our mission is to be the driving transformation engine for all interactions in that industry from fundraising, communication, workflows, data processing, and systems integrations.

ABOUT VESTLANE

Today Vestlane is a platform enabling fund managers to collect binding subscriptions and onboard investors fast and compliant. With our proprietary platform, we empower fund managers to build strong relationships and offer an excellent investor experience. Our team of lawyers, developers, data scientists and compliance experts is dedicated to make investing in private markets as easy as stock investing - for GPs and LPs.
Since 2021 Vestlane has already powered investments for 5,000+ investors of 60+ different countries in 130+ funds. Our customers are leading European and multinational fund firms.
Tasks
We are looking for an exceptional Client Operations Manager with passion for people and financial markets, sharing our mission to change the world of private investments.
Vestlane acts as a collaboration platform for all people involved in successful fundraisings, including lawyers, fund administrators, compliance officers, transfer agents, depositaries and other players.
Together with our team, you will be accompanying renowned fund clients in their operations through the Vestlane platform. You will be working in interdisciplinary teams at the intersection of operations, law, technology, data and sales with a focus on compliance and regulatory matters.
You will work directly with fund managers, their lawyers, fund administrators and other service providers. You will cooperate with them to understand their plans, onboard them, and support investors incl. HNWI and large institutional investors. Using your experience, you will collaborate with the founders and the tech team as well as the sales.

What you can expect at Vestlane

• Perform your responsibilities in fund operations and compliance matters, focusing especially on KYC/AML and investment laws
• Being the first contact point for prestigious fund managers and renowned global Investors
• Manage new customers through the Vestlane process and help existing customers to roll out new modules and features, including effectively managing escalations
• Help fund administrators and fund managers to onboard new investors
• Understanding the needs and challenges of our sophisticated investor base
• Focus on retention and growth of Vestlane customers
• Build deep relationships with decision-makers within private equity and venture capital funds to enable them to be Vestlane advocates
• Participate in product development and manage the translation of law into software
• Participate in customer issues and manage resolution for funds and their investors
• Monitor and influence product usage, customer engagement, and satisfaction feedback
• Proactively identify areas where customers can further engage with the Vestlane product

Requirements

• 3+ years of experience in a Fund/Alternative Assets/Legal/Investment Operations role, with a track record that demonstrates an understanding of the techniques and methods of managing sophisticated business clients and investors.
• First professional experience in a position similar to this (fund administrator, fund manager, law firm, financial services)
• Practical knowledge of financial services law, specifically experience in KYC & AML remediation is a big plus
• Degree in the fields of law, compliance, finance, or business
• Proven ability to build and manage customer account relationships
• Initial responsibility as (partial) project manager for complex projects
• Ability to learn fast in multiple functional areas of business – legal, operations, finance, sales, or marketing.
• Fluent in English (spoken and written)
• Fluent in German (spoken and written)

Benefits

• Join early and be part of a hot growth story: With a proven product-market fit and strong traction, sound funding, backing by market-leading law firms, fund administrators, other key players of the sector, and huge markets to conquer, Vestlane has an exciting journey ahead it.
• Work closely with the co-founders and shape a new unit within the company.
• Work directly with the biggest asset managers and the largest international investors and HNWI
• Make a true impact in the legal/regulatory technology industry.
• Enjoy a great remote culture, which allows you to be very flexible, no need to be in the office all the time.
• Engaging culture with flat hierarchies where every person is valued.
• Amazing and smart colleagues.
• Having fun together as a company with regular team events.
• Getting challenged and developing your professional skills by taking over responsibilities.
• A high degree of collaboration and autonomy.
• 30 vacation days per year.
• Attractive remuneration.

We are a remote-first company but have offices in Berlin and Munich. Please let us know your preferred location or where you would be based.
We are an equal-opportunity employer and are committed to providing a positive interview experience for every candidate. As a company, we value transparency, fairness, and leadership and build our teams around these values. If you have any questions upfront connect with us via email

Please refer the Job description for details