CLIENT RELATIONS ASSOCIATE

at  Winters Instruments

JOB DESCRIPTION

The Client Relations Associate will play a pivotal role in our company’s growth by assisting the Regional Sales Manager (Saudi Arabia & Bahrain) in generating new business. This individual will be responsible for establishing and enhancing customer relationships, contributing significantly to our expansion in GCC. This is a full-time position offering a competitive salary and bonuses.

QUALIFICATIONS:

• Two to three years of experience in a similar role in a technical, instrumentation, or manufacturing organization.
• Proven experience in prospecting and cold-calling.
• Fluency in both written and verbal English & Arabic.
• Proficiency in writing effective emails.
• Proficiency with PC applications (Outlook, Word, Excel, PowerPoint).
• Excellent interpersonal and organizational skills, strong attention to detail, and the ability to meet deadlines.
• Exceptional customer service and communication skills.
• Goal-oriented, persuasive, and able to remain positive and calm when faced with challenges.
• Background in the Gauges and Instrumentation industry is an asset.

• Identify potential clients across Saudi Arabia & Bahrain through various methods such as cold calls, market research, trade shows, and our in-house database.
• Collaborate with the sales team to identify, recommend, and schedule in-person customer visits.
• Conduct cold calls within the territory to ensure a robust pipeline of opportunities.
• Support the Regional Sales Manager in various tasks including, but not limited to:
• Identifying, researching, and qualifying new leads.
• Maintaining the contact database.
• Tracking departmental sales.
• Attend and support trade shows, including managing the leads generated from these events.
• Manage contact databases and focus accounts, developing a deeper understanding of our clients to identify opportunities for expanding the sale of products and services, thereby increasing profitability.
• Communicate with clients regarding services, customer experience, potential issues, etc.
• Monitor client behavior and identify trends in order volume and value.
• Foster deeper connections between customers and our company to enhance customer loyalty.