Client Relations Executive

at  Hantec Markets

ABOUT HANTEC MARKETS

Having a global presence and embracing a diverse range of nationalities, our company warmly welcomes you. We take pride in our diversity, cultivating a vibrant working environment, and nurturing continuous growth. Alongside our outstanding leadership, we embrace an open-door policy, fostering a welcoming and trustworthy environment where everyone’s input is valued. The opportunities for career advancement are endless, and your unique contributions will enhance our collective strength.
We are a regulated London-based financial brokerage firm, and our global reach extends to 12 countries, with ongoing growth initiatives. Our mission since 1990 has been to deliver an unparalleled trading experience that adheres to fairness and transparency in every aspect; an environment that allows our clients to gain knowledge, evolve, and trade securely.

ABOUT THE ROLE

We are seeking a Client Relation Executive to join our fast-growing company. This position will be the first point of contact providing and maintaining the service quality standard to our potential and existing clients through emails, live chat and liaising with internal departments to ensure an exceptional service is delivered.
The responsibilities for this role includes handling and processing of Clients requests, On boarding, Troubleshooting, Payment follow ups, Sales Support and ensuring all records are up to date and at the same time ensuring the quality of service is provided as per the Company’s requirements.

YOUR RESPONSIBILITIES

• Provide timely and accurate support to prospective, new, and existing clients across multiple inbound communication channels, including phone, live chat, email, WhatsApp, and social media platforms.
• Serve as the initial point of contact for the company, maintaining a friendly, empathetic, and supportive demeanour at all times.
• Record and maintain detailed and accurate customer interactions and complaints within the CRM system.
• Ensure that all client-related information is organized, up-to-date, and easily accessible for future reference and analysis
• Collaborate with business development, operations and technical support teams to provide comprehensive solutions and ensure efficient resolution of client concerns.
• Represent the company in a professional and positive manner while upholding the company’s values and brand image in all client interactions.
• Collect and verify all necessary information and documentation from new clients, upload to CRM and liaise with business development and compliance departments to promote timely account approvals.
• Communicate effectively with clients to gather any missing information or clarification required for account approval.
• Monitor and track the progress of each client’s onboarding, identifying any bottlenecks or delays, and proactively addressing them to expedite the process.