Client relations

at  Iceberg Finance Group

iFinance Canada is a well-established national consumer financing company that offers various financing to Canadians since 1996. We are part of Iceberg Finance Group, a sister company based in Quebec that also does business across Canada.
This dynamic, growing organization is currently recruiting for a client relation specialist for our Vancouver office. We are looking to grow our team with people who share our energy and enthusiasm for creating the best experience for our customers.

• Service call outbound: Outgoing calls to merchants to generate sales
• Customer service skills to build relationships with vendors.
• Assisting in vendor relationship management
• Administrative work and data entry.
• Investigating accounts for anti-fraud and compliance
• Account management with an inside sales skill set
• Assist with issues and any escalations that may arise.
• Coordinate with internal subject matter experts to find resolutions for client-related issues.
• assisting merchants with onboarding their accounts and answeringrelated questions
• Liaise between sales, operations, and other teams to ensure smooth workflows.
• Assist in managing sales pipelines, from prospecting through to account set up
• Maintain high standards of customer relations and satisfaction.
• Accurately document activities and customer interactions in our CRM