Client Relations Manager

at  Ogan Hospitality

CLIENT RELATIONS MANAGER

The Client Relations Manager focuses on the guest experience from start to finish. The CRM will be paired with and provide support to a Senior Sales Manager. This person will help sell, plan, and execute all aspects of events. All aspects include but are not limited to the sales of food and beverage, rental coordination, miscellaneous client needs and client interaction from initial contact to execution of event. The goal of this position is to learn the ins and outs of our sales and operations departments to then grow into an autonomous Sales Manager after at least one year.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• One year experience in Catering and/or event planning
• Strong computer skills including but not limited to Microsoft Office.
• Proven capability and desire to provide an exceptional level of service to clients and team members
• Highly motivated self-starter, able to process information quickly and distribute to multiple departments
• Able to work a flexible schedule based on business demands
• Ability to stand for long periods of time
• Ability to lift at least 40lbs
• Must have clean driving record and reliable transportation

ADDITIONAL NOTES:

This job will require working Tuesday-Saturday and some holidays including New Years’ Eve. The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description

• Ability to provide timely response and exceptional level of service to clients
• Maintain a positive, friendly, and professional manner in all interactions with clients, team members, industry vendors, etc.
• Prepare proposals and event orders for events and meetings with great attention to detail
• Provide timely follow up and communication with clients throughout event process
• Facilitate the event process from consultation all the way through event execution
• Ability to assist and facilitate rental appointments and venue walkthroughs for planned events
• Understand the intricacies of the operations department, ensuring all needs from a back-end perspective are met and fully executed for successful event planning and management.
• Manage events and provide support to the Operations team during the preparation process to streamline event details
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow through and cooperativeness while working independently.
• Sets up, assists with execution, and cleans up all private tastings.
• Works events on Saturdays as an Event Manager, Bartender, or Server.