Client Relations Manager - Underwritten Workers Compensation

at  Rehab Management

• Newly created workers comp role for thriving underwritten states
• Rapidly growing account means exciting, dynamic work
• Voted #1 Best Place To Work 2022 by Australian Financial Review
  Rehab Management is one of Australia’s most recognisable occupational rehabilitation providers with a multi-disciplinary allied health team providing care to people injured as a result of workplace injury, car accident or military both active duty and veterans.

Are you passionate about building strong client relationships and driving business success? We are seeking a dynamic and results-oriented Client Relationship Manager to join our team. In this role, you will be the primary point of contact for our valued clients, ensuring their needs are met and exceeded. Leveraging your exceptional communication skills and strategic mindset, you will cultivate long-term partnerships, identify opportunities for growth, and provide innovative solutions to enhance client satisfaction. If you thrive in a fast-paced environment, possess a customer-centric approach, and are ready to make a significant impact, we want to hear from you!
Reporting to the Head of Underwritten States, the Client Relations Manager – Underwritten States is responsible for a combination of customer relationship management, new business, quality management, coaching and mentoring consultants, and company-wide strategic business planning activities.
Managing an established insurance portfolio, you will bring a broad network and outlook with the expertise to see opportunities, gain access, evaluate value and acquire new accounts.
The Client Relations Manager will support our team to ensure service delivery meets KPIs including (but not limited to): customer SLAs, customer relationship outcomes, ensuring RTW performance is above benchmark, quality assurance, compliance with internal policies and procedures and service delivery outcomes