Client Relationship Manager

at  Johnson Hana

YOUR MISSION

As a Client Relationship Manager, you will play a role in building and maintaining long-lasting relationships with our valued clients and consultants. You will be the primary point of contact, ensuring their satisfaction, understanding their needs, and identifying opportunities to enhance the value we bring to their organizations.

ABOUT US

Johnson Hana is Ireland’s leading alternative legal solutions provider. Why not have a look for yourself, check out this video explaining who we are and what we do

• Create positive relationships with clients and consultants, understanding their requirements and proactively identifying opportunities to provide additional value.
• Work closely with the sales team in identifying appropriate consultants for projects
• Develop strategies to promote client satisfaction, focusing on long-term partnerships and repeat business opportunities.
• Maintain regular and effective communication with clients and consultants, keeping them informed about project progress and addressing any concerns in a timely manner.
• Address issues and concerns promptly on accounts, working with internal teams to find appropriate solutions and ensuring they are implemented effectively.
• Work closely with the sales team to identify opportunities for upselling and cross-selling additional services to clients based on their evolving needs and our service offerings.
• Gather regular feedback from clients through meetings, surveys, and other channels to understand their satisfaction level and areas for improvement.
• Manage contract renewals and extensions, navigating negotiations, and ensuring alignment with client expectations.
• Collaborate with internal teams, including Legal, Operations, and Finance, to ensure seamless service delivery and address client needs effectively.