Client Relationship Manager

at  Law In Order

ABOUT US

Established in 1999, Law In Order is one of the most recognised outsource service providers to law firms and legal teams, specialising in legal technology support services. We have an excellent reputation for producing quality work in a timely manner to an industry that works hard, requires accuracy and attention to detail, and demands the best. With a National presence in Australia, we have been part of the evolution of law, as technology is more widely adopted and there is a need to work with trusted experts to receive guidance through this change.

WHO WE ARE LOOKING FOR

We are seeking a highly motivated, ambitious and consultative Client Relationship Manager. The ideal candidate will be experienced in meeting and exceeding revenue targets through consistent sales strategies and forecasting practices.
We are looking for a proven, self-starting individual who loves bringing in new business.
In return, you will have the opportunity to work in a complex and interesting high-growth industry and be rewarded for building and owning strong client relationships.

EXPERIENCE

• Prior Sales and BD experience with a direct customer service focus – essential
• Proven track record in Solution Sales / value-based selling – essential
• Positive attitude and hunter mentality
• A background in selling SaaS solutions - ideal
• Strong negotiation skills and the aptitude to partner with all levels of the business
• Ability to work in a high pressure, customer facing role
• Excellent written and verbal communication in English – essential
• Prior experience in Salesforce (or similar) CRM software system - ideal
• A strong network in Victoria based legal teams - ideal

THE ROLE

You will prospect in a huge market through a combination of outbound calling, face to face/Virtual meetings and networking events, build relationships with people at all levels and collaborate on how we can support their strategy with our range of end to end services. With a strong value proposition and a lot of opportunity to work with, this is a brilliant opportunity to work in an exciting industry that has seen significant growth despite the current climate and will only continue to grow.

RESPONSIBILITIES

• Own account planning and present solution-based selling to new and existing VIC customers
• Uncover new business opportunities - fill the sales funnel with strategically aligned prospects
• Prioritise a list of accounts/prospects for short and long-term pursuit to achieve assigned sales objectives
• Pitch prospects and utilise industry contacts and partners
• Adapt the sales pitch to customer needs and persona
• Identify customer’s business needs, challenges and technical requirements and map these to Law In Order solutions
• Lead and drive the coordinated sales pitch delivery with the extended sales team and engage Law In Order’s advisory and experts
• Monitor and maintain the status of opportunities in the Sales Force (CRM) system, following the principles of forecasting
• Lead the commercial offer and contract negotiations to drive revenue