client service clerk

at  Select Ceramic Tile Centre Inc

• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week
• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 1 year to less than 2 years
• or equivalent experience

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• MS PowerPoint
• MS Office
• Quick Books
• Social Media

SPECIALIZATION OR EXPERIENCE

• Green economy sector

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Sitting
• Combination of sitting, standing, walking

• Address customers’ complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Order office supplies and maintain inventory
• Perform general office duties
• Receive payments
• Sell merchandise
• Type and proofread correspondence, forms and other documents
• Sort, process and verify applications, receipts and other documents
• Send and receive messages
• Provide general information to clients and the public
• Perform basic bookkeeping tasks
• Organize and schedule office work
• Locate and remove files requested
• Label files according to retention and disposal schedules
• Label, file and retrieve documents
• Receive and forward telephone or electronic enquiries
• Work on reports from manual or electronic files, inventories and databases
• Process incoming and outgoing mail manually or electronically
• Prepare invoices and bank deposits
• Photocopy and collate documents for distribution, mailing and filing
• Perform data entry
• Provide customer service