Client Service Coordinator

at  Moore Stephens

DESCRIPTION:

We are looking for a proactive and customer service focused person to join our Administration Team. The successful applicant will be committed to providing high quality administrative support to our Accountants and Partners.

ABOUT US

Moore Australia (QLD/NNSW) is an independently owned and managed firm with 19 partners and over 150 team members across Queensland and Northern New South Wales.
Servicing clients across Australia and internationally, we provide a comprehensive 360-degree range of audit and assurance, business, tax, accounting, corporate finance, transfer pricing and consulting services for every business.
Our firm works with a diverse portfolio of privately owned businesses of all sizes, high net wealth individuals, ASX listed companies, not for profit entities and more.

ABOUT THE ROLE

Based in our Coffs Harbour office we are looking for an Administration Assistant (also known as a Client Service Coordinator within our firm) who is ready to expand on their knowledge and take on new challenges. In this full-time position you will play a key role in liaising with staff and clients ensuring the delivery of exemplary administration support and client service. With so much variety no two days will be the same!

TASKS AND RESPONSIBILITIES

• General administration support: phone calls, emails, liaising with third parties
• Providing exceptional client service to both internal and external clientele
• Working with Partners, Managers and Accountants
• Maintaining contact with clients both face-to-face and over the phone
• Setting up new clients and update client details in our databases and portals
• Supporting the Accountants to ensure that client work is carried out to a high standard
• Provide administrative support to the wider team and Office Manager
• Manage documentation
• Schedule client appointments
• Checking MyGOV and ATO portals
• Ad hoc administration duties