Client Service Delivery Manager

at  Alchemy Global Talent Solutions

SKILLS REQUIRED FOR CLIENT DELIVERY SERVICE MANAGER:

• Sound knowledge of business immigration and visa processing.
• Proven experience in client service delivery, preferably within a global consultancy or immigration services environment.
• Strong analytical skills, with proficiency in creating and interpreting reports, graphs, and performance metrics.
• Excellent IT skills, including advanced competence in data analysis and presentation tools.
• Demonstrated ability to understand and apply global immigration knowledge in a corporate context.
• Exceptional problem-solving abilities, with a track record of leading by example and finding innovative solutions to complex challenges.
• Wider understanding of the international mobility, relocation and expatriate services sector.
• Outstanding communication and interpersonal skills, capable of engaging effectively with both internal teams and external clients.
• A dynamic and adaptable approach, with a commitment to continuous professional development and excellence in service delivery.
  What We Offer: Our client offers a competitive package that includes a base salary, share options, bonus scheme and more. This is an outstanding opportunity to contribute to a thriving, forward-thinking organisation.

• Lead and optimise client service delivery processes, ensuring alignment with strategic objectives and KPIs.
• Develop, implement, and review performance metrics to monitor service quality, identifying areas for improvement.
• Produce and present comprehensive reports and analyses on team performance, client satisfaction, and service delivery outcomes.
• Engage with IT and systems development to enhance service delivery platforms and client interfaces.
• Offer expertise in global immigration matters, providing solutions and guidance to teams and clients.
• Drive continuous improvement initiatives, fostering innovation in service delivery methods.
• Collaborate cross-functionally to ensure seamless service integration and client support across different jurisdictions.