Client Service Executive/Manager

at  INICIO GROUP PTE LTD

REQUIREMENTS

• Diploma or Degree in Business Administration or its equivalent
• A minimum of 3 years of relevant working experience in a client servicing role
• Strong problem-solving skills, maintaining a client-focused approach and exceeding clients’ expectations.
• Service oriented and enjoy interacting with people from different walks of life
• A good team player with ability to multitask and meets stringent service standards
• Excellent interpersonal and communication skills
• Proficiency in MS office applications
• Experienced candidates will be considered for a Managerial role
  We regret to inform that only shortlisted candidates will be notified

• Maintain the highest standard of excellence in client service by attending to client enquiries and requests
• Engage with customers in a professional and courteous manner, actively listening to their needs and concerns
• Make outbound calls to customers to provide product updates and information by following prescribed script and FAQs
• Work collaboratively with various internal stakeholders to ensure customers’ experiences align with the company’s brand and mission.
• Compile customer feedback and provide advisory to management by generating monthly data
• Assist in documenting and reporting quality levels and KPIs
• Provide Administrative support and backup for team members when required.