Client Service Leader (REMOTE)

at  MBMS Medical Billing and Management Services

NEW POSITION DUE TO BUSINESS GROWTH! Medical Billing Company is seeking highly efficient individual with a strong background in physicians billing. Radiology billing experience is ideal. MBMS is seeking a relationship-focused, results-driven, team leader to serve in a client service leadership role.
The Client Service Leader provides management oversight and support to assigned client billing teams while serving as the primary representative for client billing team performance. The Client Service Leader is an expert in RCM activities and is consistently analyzing and communicating performance against client expectations while also developing action plans for any needed resolution. This position may require some travel.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree preferred
• 5+ years healthcare industry experience
• Revenue Cycle Management (RCM) experience

QUALIFICATIONS:

• Excellent verbal and written communication skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Ability to critically think on methodology and strategy in daily activities
• Ability to problem solve through root cause analysis and structured and collaborative planning

• Review End of Month reports with client and address areas of concern.
• Provide management support to assigned office(s), including but not limited to, allocation of personnel, development of management staff and interfacing with central office staff as necessary.
• Support company goals and objectives through proper communication to assigned supervisory and hourly staff, as necessary.
• Monitor and evaluate the performance of assigned supervisory staff per company policy.
• Meet with clients to review performance at least monthly or at the client’s request. Serve as contact on behalf of the company