Client Service Manager - HNAS

at  Highmark Inc

JOB SUMMARY

This job partners with assigned Client Managers to maintain and grow existing business and ensure that positive account relationships are maintained. The incumbent assists in the preparation of proposals, meeting materials and/or sales collateral during the account renewal process. Evaluates, recommends and implements processes to ensure that account objectives are met. Serves as the sales liaison between group administrators and the Organization’s internal departments for problem resolution.

QUALIFICATIONS

Minimum
High School Diploma or GED
3 - 5 years of relevant, progressive experience in the area of specialization or Bachelor’s Degree. Exempted experience requirements effective August 2016
Substitutions
None
Preferred
State specific Producer License’s for Life, Accident & Health are required or must be obtained within 45 days of hire
Skills
Service orientation
Diligence
Problem Solving
Communication
Drive for Results
Evaluates Critically
Influence, Persistence & Resilience
Planning and Organizing

SCOPE OF RESPONSIBILITY

Does this role supervise/manage other employees?
No
WORK ENVIRONMENTIs Travel Required?
Yes
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Partner with assigned Client Manager(s) to maintain and grow existing business and ensures positive account relationships are maintained.
Assist in the preparation of benefit design analysis for specialized proposals and quotes. Runs financial reports or performs basic financial analysis on utilization data and market research and analysis.
Develop detailed specifications for implementation of new products for clients.
May conduct enrollment meetings during the account renewal process.
Analyze operational business problems and provide problem resolution and effect change to all facets of the company. (i.e. address benefit and administrative issues and recommend alternative solutions for the account, etc.)
Leverage internal resources to bring the best service and problem resolution to assigned accounts.
4. Work closely with Sales Support Analysts responsible for account processing and set-up to ensure accurate and seamless service delivery.
Develop documents and processes to ensure effective communication via work plans for all account implementation activities.
Function as the primary contact for the resolution of the day to day account service issues.
Support customers during the implementation of sales contracts and throughout the relationship by resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
Other duties as assigned or requested.