Client Service Manager, Large Group (AZ Health & Life license Required)

at  Blue Cross Blue Shield of Arizona

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.
This position requires work and residency to be performed within the state of Arizona.
Purpose of the job
Serve as primary contact for health insurance customers in assigned market, and provide high levels of client service to retain business, improve customer satisfaction, increase new and renewal sales, and identify and solve client issues.

REQUIRED QUALIFICATIONS

Required Work Experience
Level 1 2 years Experience in customer service, account management, or sales
Level 2 4 years Experience in customer service, account management, or sales
Level 3 6 years Experience in customer service, account management, or sales
Level 2 2 years Working in health insurance or similar field
Level 3 3 years Working in health insurance or similar field

Required Education

• High-School Diploma or GED in general field of study (All Levels)

Required Licenses

• An active, current, and unrestricted Arizona (a state in the US) Department of Insurance Health or Health and Life Insurance License (All Levels)
• Valid Arizona driver license with acceptable driving record (All Levels)

Required Certifications

• N/A

PREFERRED QUALIFICATIONS

Preferred Work Experience
Level 1 4 years Experience in customer service, account management, or sales
Level 2 6 years Experience in customer service, account management, or sales
Level 3 8 years Experience in customer service, account management, or sales
Level 1 2 years Working in health insurance or similar field
Level 2 4 years Working in health insurance or similar field
Level 3 6 years Working in health insurance or similar field

Preferred Education

• Bachelor’s degree in business or related field of study (All Levels)

Preferred Licenses

• Active, current, and unrestricted AZ Department of Insurance Property and Casualty License (All Levels)

Preferred Certifications

• Industry Professional Designations (All Levels)

ESSENTIAL job functions AND RESPONSIBILITIES
Level 3 – Large Group CSM

Client Services

• Research, communicate, and resolve any service issues for assigned clients
• Establish business relationships with group customers
• Create a bond with clients at multiple organizational levels to foster a strong sense of service to their account.
• Educate group customers on administration and plan changes
• Proactively visit group customers to increase customer service and local presence
• Act as a liaison between group customers and internal operations

Employee Events

• Coordinate benefit fairs, and open enrollment meetings
• Coordinate health fairs (level 3)
• Create presentation materials and conducts enrollment meetings for new and renewing groups.
• Organize internal personnel for any support needed for events

Strategic Support and Retention

• Support Strategic Relationship Executives in developing strategy and tactics for account renewal
• Ensure benchmark data and other presentation materials are completed and aligned with strategic needs of account
• Manage assigned book of business with emphasis on retention and effective sales strategies

Please refer the Job description for details