Client Service Manager

at  Regis Aged Care

ABOUT THE COMPANY

Regis Home Care provides in-home care services with a difference. Through a support network that extends across Australia, our number one aim is to ensure you get the assistance you need.
Currently servicing six locations across Australia – Cairns, Eastern Metro Melbourne, Mildura, Darwin, Launceston and Hobart Tasmania – we are passionate about aligning the services we offer to the varying needs of our valued clients.

ABOUT THE ROLE

As Client Services Manager you will design Care Plans to enable your client to enjoy life within their own surroundings for as long as possible. You play a key role in enhancing the person’s independence, providing them with opportunity to make their own choices, to maintain high self-esteem and to take their place and make meaningful contributions to their community.
You are passionate and committed to supporting the aged and frail to maintain their well-being, dignity and independence, while adopting a practical and commercial approach to Care Planning and management.
You are responsible for the management of service delivery within budget, and the coordination of external agencies and providers and the Regis team of Home Support Workers to ensure high levels of individualised care and service. Your efforts will not only drive client satisfaction but will enhance the Regis reputation for excellence and support business growth.

ESSENTIAL FOR THE ROLE

• Police Check
• Preferable Home Care experience
• Administration experience
• Preferrable experience with Home care Packages

KEY RESPONSIBILITIES

• Develop person centred care plans;
• Coordinate all aspects of care delivery;
• Build positive relationships;
• Support and enhance team performance;
• Manage risk & maintain documentation requirements;
• Promote and encourage continuous improvement