Client Service Officer

at  BNP Paribas

CLIENT SERVICE OFFICER (JOB NUMBER: OPS-011024-001-SOS)

In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal’s Top Employers in 2023. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.

THE STRENGTHS AND SKILLS THAT WILL HELP YOU SUCCEED

• University degree, preferably Bachelor in Business Administration or IT
• 2 years’ work experience in the field of banking operations/client service
• Proficient in MS Office (Word, Excel & PPT)
• Good working knowledge/understanding of Computers/Systems/Electronic Banking Platforms/ERP Systems
• Good working knowledge of Cash products (Payment Structure, SWIFT, etc.) and basic understanding of Trade products (LCs, SBLCs, BGs, etc.)
• Bilingualism in French and English is required
• Spanish or Portuguese would be considered a strong asset.
• Strong customer service skills
• Basic project management skills
• Highly effective communicator, written and oral, with good interpersonal skills
• Ability to work in a highly autonomous team environment with minimal supervision
• Ability to work with precision in a fast paced environment
• Resourcefulness and creativity

WHAT YOU NEED TO KNOW

• We will review candidates as they apply, so don’t wait to submit your application;
• If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. BNP Paribas will work with you to ensure that you are able to participate fully in the process;
• You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position;
• Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. These will be clearly mentioned in the qualifications of the position;
  Diversity, Equity and Inclusion (DE&I) at the heart of our commitments
  At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.
  BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).
  To learn more about our DE&I commitments, click here

ABOUT US

BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 65 countries, with more than 190,000 employees, the bank holds key positions in several areas of banking and financial services.
BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.
Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.
With over 1,200 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.

Our certifications and partnerships

• Montreal Top Employer 2023
• Canada’s Best Diversity Employer 2023
• Women in Governance – Parity certified - Gold certification
• CCDI Consulting Inc. (Canadian Center for Diversity and Inclusion)
• Pride at Work Canada
• Rainbow Accreditation issued by Canada’s LGBT+ Chamber of Commerce (CGLCC)
• ROSEPH – Grouping of specialized organizations for the employment of persons with disabilities
• IndigenousWorks
• Part of Les Affaires top 300 companies in Quebec

Do you want to discover other BNP Paribas offers in Canada?
Click here: BNP Paribas in Canada | Our job offers
* Only selected applications that meet the requirements of the role will be contacted *
PRIMARY LOCATION: CA-QC-Montréal
JOB TYPE: Standard / Permanent

To provide daily servicing tasks with the highest possible level of customer service in mind:

• Offer a positive experience to the client
• Clearly understand client requirements to simplify requests
• Reply to support requests
• Promote “Selfcare” to clients 4gt

Participation in department meetings and other activities of the bank as well as handle various tasks/projects which may be assigned by manager from time to time

• N.B. – The chosen candidate must be available to work any of the various shifts at the discretion of the manager. (Shifts are: 8am to 4pm | 9am to 5pm | 10am to 6pm). Availability to work on Canadian and US Holidays and on weekend