Client Service (Philippines)

at  HashMicro Pte Ltd

REMOTE

As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to moving forward and learn alongside accomplished leaders. We’re seeking an experienced and outstanding member of staff.
This position is both creative and rigorous by nature you need to think outside the box. We expect the candidate to be proactive and have a “get it done” spirit. To be successful, you will have solid solving problem skills.

QUALIFICATIONS:

• Proven customer support experience or experience as a Client Service Representative.
• Fluency in Tagalog and English.
• Proficient in Mandarin is a big plus.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school / Diploma / Bachelor.

• Convert enquiries to active leads by generating meetings.
• Strategize and execute on how to maximize number of meetings from leads generated.
• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.