Client Service Representative - Victims Services

at  NSW Department of Communities and Justice

Division: Courts Tribunals and Service Delivery
Location:Parramatta, NSW, AU, 2150

Req ID: 67093

• Location – Parramatta with access to hybrid working arrangements
• Salary ranging from $70,694 pa to $76,857 pa + super and leave loading
• Multiple Ongoing full-time and part-time positions available

YOUR ROLE

Victims Services, within the Department of Communities and Justice, administers the Victims’ Rights and Support Act 2013. We provide access to counselling and financial assistance to victims of violent crime in NSW under the Victims Support Scheme, promote the Charter of Victims’ Rights and deliver related programs.
The Client Service Representative registers applications for victims support. The position examines the application and supporting documents prior to accepting and registering applications for victims support.

WHAT YOU’LL DO

• Review the application to ensure all required information and documents have been provided
• Review evidence such as medical and government reports outlining the act of violence and its impact
• Show resilience and composure in stressful situations
• Have excellent keyboard/computer skills to navigate our system, review information and respond promptly to customers.

THANK YOU FOR YOUR INTEREST IN THIS ROLE. WE LOOK FORWARD TO RECEIVING YOUR APPLICATION.

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Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the key capabilities listed in the role description. Please also answer the 2 targeted questions below:

• Victims Services is a high volume, fast paced work environment that has several Key Performance Indicators (KPIs) and Service Level Agreements in place. Describe a time where you had strict deadlines in a high-volume work environment. What approach did you take, how did you plan your workload and what was the outcome?
• Victims Services clients have a wide range of varying needs and backgrounds, and have often experienced trauma. Provide an example of a time you had to vary your approach when dealing with a client to ensure you provided high quality customer service