Client Service Specialist

at  Amundi

WHO WE ARE LOOKING FOR

We are looking for a candidate with experience in delivering excellent Client Service in outsourced Technology and/or Service provision offerings within the Investment Funds or Asset Management Industries.
This individual will take a leading role in managing client service activities in relation to our Amundi Technology Business.
Key responsibilities include establishing and maintaining client relationships, including relationships with client senior level management. There is also a need to manage the day-to-day service delivery in line with agreed Service levels. The role will also involve consulting and bringing together clients and internal groups to manage the delivery of key client requests. This includes the on boarding of new products, provision of new services, general change requests and overall business growth.
In this role, you will have the opportunity to build on your existing experience, client service skills and financial service knowledge as well as contributing to the evolution of our Client Service offering.

EDUCATION & PREFERRED QUALIFICATIONS

• Previous experience in Client Service for an outsourced Technology / Service provider
• Good knowledge of Asset Management and Funds Industry eco-system
• Fluent English
• French speaking not required but an advantage

WHY THIS ROLE IS IMPORTANT TO US

Amundi Technology, within Amundi Asset Management, offers innovative technology and services to support clients either building or reshaping their operating model. The solutions proposed aim to meet the needs of all savings and asset management actors: asset managers, asset owners, distributors, wealth managers and asset servicers. The technology platforms provide customers with adaptive and cutting-edge solutions enabling them to focus on their core business.
The Business Implementation & Support team, within Amundi Ireland, are responsible for all aspects of the Client Service offering for Amundi Technology International Clients. This includes the services around our Investment Platform, Trading, Middle Office and Data Management and other key support services.

PRIMARY RESPONSIBILITIES:

• Provide daily client support to the Amundi Technology International clients ensuring any service issues or queries are resolved ASAP
• Liaise with all internal Business Support teams to ensure all contracted day to day services are provided in line with expectations
• Participate, manage and co-ordinate regular service calls including service reviews and due diligence requests
• Produce and monitor agreed KPI’s and MIS
• Manage and support new client requests and new business initiatives including the co-ordination of Change Requests
• Liaise with internal Amundi teams globally to ensure internal alignment on services and ensure any new requests from internal teams, regulators or auditors are prioritized accordingly
• Support the review and updating of all agreed SLA’s and Operating Memorandums
• Oversee all general aspects of the service delivery

ADDITIONAL TEAM RESPONSIBILITIES:

• Assist with OTC Cash Collateral and Trade Repository Reporting activities which are currently outsourced to a Third Party
• Provide Support for the Amundi Ireland fund onboarding activities, liaising with internal and external stakeholders

WHAT WE VALUE FOR THE ROLE

• Proactive (can identify and understand problems and alternative solutions)
• Organization and planning
• Good Communication and Excellent interpersonal skills
• Problem solving
• Attention to Detail
• Strong motivation
• Good understanding of client expectations for an outsourced service provider