Client Service Team Member

at  Willis Towers Watson

The Role
This role will see the successful candidate join the Client Service Team. The team is tasked with supporting clients with a wide range of their professional indemnity insurance requirements, from preparing for renewal, through quoting and binding cover and to responding to day-day client enquiries.

The Client Service Team is responsible for: -

• Understand, apply and where necessary, explain the Business Units (BU) policies and procedures
• Ensuring that all documentation is accurate and WTW “Client Excellence Model” compliant
• Provide technical and subject matter expertise where required
• Draw on expertise within specialist teams within the BU and across the group for clients as required
• Understand the client’s needs and assist Account Executives in delivering those needs
• Manage compliant processing or contracts as per FCA and contract certainty requirements
• Deliver end to end ongoing client service
• Adhering to internal procedures and Compliance processes
• Promote a respectful environment which adheres to company code of conduct and policies
• Foster and maintain collaborative and professional relationships with WTW associates in Mumbai and elsewhere
• Assist with the resolution of complex queries

• Understand, apply and where necessary, explain the Business Units (BU) policies and procedures
• Ensuring that all documentation is accurate and WTW “Client Excellence Model” compliant
• Provide technical and subject matter expertise where required
• Draw on expertise within specialist teams within the BU and across the group for clients as required
• Understand the client’s needs and assist Account Executives in delivering those needs
• Manage compliant processing or contracts as per FCA and contract certainty requirements
• Deliver end to end ongoing client service
• Adhering to internal procedures and Compliance processes
• Promote a respectful environment which adheres to company code of conduct and policies
• Foster and maintain collaborative and professional relationships with WTW associates in Mumbai and elsewhere
• Assist with the resolution of complex querie