Client Services Administrator

at  Justice and AttorneyGeneral

Key Responsibilities: - Act as the first point of contact when responding to transcript requests and enquiries by providing prompt, competent, consistent, and courteous service via telephone and email.- Undertake the ordering and distribution of court transcripts, with high attention to detail ensuring a high level of customer support to internal and external stakeholders, judiciary and court users.- Accurately enter and extract information from records systems and computerised databases to process transcript requests and ensure correct distribution of transcripts.- Comply with administrative and operational processes, policies and procedures, and legislative guidelines relating to the delivery of quality services to relevant clients and stakeholders.- Contribute to effective teamwork by developing a detailed understanding of the roles and duties of other team members.- Actively display diligence, professionalism and confidentiality while handling sensitive information.- Ensure relevant policies, procedures and legislation are being adhered to while performing all aspects of the role.- Undertake other tasks as directed.Applications to remain current for 12 months.Job Ad Reference: QLD/568651/24Closing Date: Friday, 14 June 2024This work is licensed under a Creative Commons Attribution 3.0 Australia License

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