Client Services Aide

at  Catholic Charities Inc

EXPERIENCE / KNOWLEDGE:

High School diploma or GED and have at least five (5) years of work experience. Must have good communication skills to work with individuals in crisis situations. Knowledge of general office operation procedures, answering telephone and use of office equipment.

SKILLS / ABILITIES:

• Excellent organizational skills.
• Must possess skills to be empathetic, nonjudgmental, supportive, respectful, and empowering in working with victims of interpersonal violence.
• Ability to effectively and appropriately respond to crisis situations.
• Ability to effectively present agency services and programs to the general public.
• Ability to work collaboratively with agency programs and organizations outside the agency.
• Ability to work both independently and in a team environment.
• Ability to work with minimal supervision and meet stringent deadlines.

PHYSICAL/MENTAL REQUIREMENTS

• Must be able to read, write, and speak English.
• Normal range of vision and hearing, with or without correction.
• Manual dexterity and motor skills are required to use the computer.
• Must demonstrate maturity and the ability to deal effectively with stressful situations.
• Must be able to meet critical deadlines.
• Must be able to organize, process, and report information.
• Must be emotionally stable, alert, and able to work alone.
• Must be physically and emotionally capable of performing the essential functions of the job.
• Must continue to achieve satisfactory rating on the annual performance evaluation.
• Must be able to work under strict time constraints.