Client Services Analyst

at  KRM22

A fantastic opportunity to join KRM22 as a Client Services Analyst and add value to a fast-growing international business within capital markets.

Based in London, the Client Services Analyst is responsible for supporting KRM22 clients who use KRM22’s enterprise risk management software. The role is perfect for an individual who is passionate about understanding business processes, has excellent analytical skills and is eager to learn and grow in a dynamic environment. Working closely with other members of the Client Services team who are mainly based out of London and Chicago, the main duties include:

• Service Issues Analysis: Respond to client queries and issues using KRM22’s software (knowledge gaps, functional gaps, escalation of defects to development, etc).
• Solution Recommendations: Provide recommendations for effective solutions, processes, or strategies to address business challenges.
• Requirements Documentation: Create clear and comprehensive documentation of client environment deployments, including functional configurations, user access guides and process flows.
• Data Analysis: Analyse data to identify trends, patterns, and insights that can guide decision-making and improve business performance.
• Client Services: Assist in understanding and addressing customer needs, ensuring that proposed solutions align with their goals and expectations.
• Collaboration: Work closely with cross-functional teams, including developers, project managers, and quality assurance teams, to ensure successful project delivery.
• Continuous Learning: Stay up to date with industry trends, best practices, and emerging technologies to enhance skills and knowledge.