Client Services Associate

at  Toshiba Global Commerce Solutions External

THE COMPANY.

Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients’ teams to foster innovation through continuous learning.

PREFERRED SKILLS:

• Experience working in multiple systems (Oracle, Service Now, iSupport, etc)
• Intermediate English level.

WHAT YOU WILL BE DOING:

• Proactive Call Monitoring
• Service Call Escalations to closure
• Manage Depot/Vendor contracts, ensuring SLA/SLOs are met.
• Delivery/Depot/Vendor Management issues are all reconciled to closure.
• Knowledge base (NACA) of maintenance contract(s) terms and conditions
• In-depth knowledge of expected maintenance revenue flow vs. monthly billing
• Submit requests to Operations for Standardized Delivery Reporting
• Management of PO’s w/Procurement Focal
• Interlock on SOW Terms/Deliverables
• Ensure proper processing of billing, inventory validation/changes, P.O.s, and contract registrations.
• Purchase Order Creation / Receipt / Management
• Forecast variance.
• Inventory credit/rebill.
• Invoicing Prep for Out-of-Scope charges
• Receive & Validate invoices prior to submission.

NATURALLY TO BE SUCCESSFUL IN THIS ROLE, YOU MUST HAVE AND KNOW OF:

• Technical career with administrative approach.
• 1+ years of experience with related roles.
• Experience with follow up and support of inventory and invoicing processes.
• Administrative duties.
• Client facing.
• Strong Communication Skills
• Microsoft Office.
• Schedule availability.