Client Services Associate

at  Worksite Safety

SALARY: $45,000 ($52,000 IF BILINGUAL)

We’re looking for an enthusiastic Client Services Associate who is self-motivated and passionate about amazing customer service. If you love talking to people, solving problems and being surprisingly helpful, then this role is for you!
As an integral part of the customer-facing team this role provides support and guidance to employers, employees and job seekers who have varied needs related to their health and safety training and the use of Worksite’s online learning system. The Client Services Associate sees that clients and prospective clients have an amazing experience throughout their entire time with Worksite.
Based out of the Dundas, ON head office, this full-time role works varied shifts Monday to Friday (anywhere between 8am and 8pm). Some weekend shifts may also be required. This is an in-office position (hybrid/remote is not available).

As a Client Services Associate you could expect to:

• Interact with people by phone, chat and email to resolve questions about online and instructor-delivered health and safety training
• Assist with basic technical support related to Worksite’s online training courses
• Register customers in instructor-led training held at Worksite locations across Canada
• Provide basic occupational health and safety guidance and redirect customers to appropriate internal subject matter experts as required
• Moderate distance learning (Zoom) training sessions for both the instructor and the students
• Follow up with existing clients to support them with any questions about their training purchases
• Explore customer needs through conversation and build rapport
• Identify areas to improve customer experience based on customer feedback and your own observations

WHY A CAREER AT WORKSITE SAFETY IS FOR YOU

We are looking for a great person to join a great team and we offer a work environment that can see you develop your career with an established leader in the industry. Worksite also offers:

• Competitive base salary
• Three weeks’ vacation
• Health benefits package (100% company paid) including $2000 in annual spending accounts
• Free parking
• Ongoing career development and learning
• Exciting and collaborative work environment
• Working on an awesome team with a great company culture!

If this role is the right fit for you, please submit your resume and cover letter. We thank all those that apply, however, only those selected for further consideration will be contacted.

A LITTLE MORE ABOUT US

Worksite is one of Canada’s leading providers of occupational health and safety services and was listed on Growth 500 as one of Canada’s Fastest Growing Companies for three consecutive years by Canadian Business and Maclean’s.
We help workers stay safe, and we help employers make it happen. We believe that work life should be enjoyable, and that creating a safe workplace should be enjoyable too. We do that through providing our clients with excellence in advice and service, as well as delivering high-quality online, instructor-led training, and safety products.
Worksite is committed to providing a diverse and inclusive workplace. We encourage applications from all qualified candidates, including those with disabilities, and will make all reasonable accommodations needed to ensure fairness in the recruitment, assessment and selection process.
For more, please check out: https://www.youtube.com/watch?v=4FpJSm9We4o

Please refer the Job description for details