Company Description
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.
Job Description
Experian Automotive is searching for a call center representative who will be a key contributor to the Client Services team. The candidate will possess a strong analytical mind and have a high aptitude for problem solving. The ideal candidate will have excellent written, verbal, and interpersonal communication skills, along with a positive, upbeat attitude and the fervent desire to provide the highest level of support possible to our clients. We value humility, a strong work ethic, flexibility, collaboration, curiosity, and constant learning.
You will be a high-performing resource for the Call Center, providing support to Automotive customers, responding to requests for information, products, and services. You will address client requests and service needs, involving the appropriate internal departments and staff to ensure requirements are met. You will provide the highest possible level of service, utilizing your deep competencies in a variety of product and operational areas.

The key traits, responsibilities and functions of the role include:

• Manage inbound and outbound client phone calls and email inquiries.
• Research, diagnose and resolve technical problems and product questions.
• Document and communicate solutions to internal and external clients quickly and accurately.
• Serve as a liaison between customers and Sales, ensuring timely responses to inquiries and leads.
• Ability to work in a fast-paced, deadline-driven environment.
• Ability to work effectively within a diverse team and to communicate with others is crucial.
• Ability to handle multiple tasks and priorities at the same time.
• Proactively seek appropriate information and training to stay up to date on products and the industry.
• Identify and sell new products whenever upselling and cross-selling opportunities arise.
• Gather client feedback on products and services and communicate to Product management.

Qualifications

We are seeking a highly motivated, client-focused individual with a positive attitude and high-level communication skills. Creativity, initiative, and resourcefulness are a must, in addition to the following:

• High School Diploma
• Minimum of 2 years of call center customer support experience
• Salesforce.com proficiency
• Strong PC, Microsoft Office, and internet knowledge
• Advanced problem solving, analytical, and customer service skills
• Advanced English language skills, both verbal and written
• Strong organizational skills and attention to detail
• Team and teamwork focus
• Ability to work in a fast-paced environment with fluctuating priorities and tight deadlines

Additional Information
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

LI-ML

• Manage inbound and outbound client phone calls and email inquiries.
• Research, diagnose and resolve technical problems and product questions.
• Document and communicate solutions to internal and external clients quickly and accurately.
• Serve as a liaison between customers and Sales, ensuring timely responses to inquiries and leads.
• Ability to work in a fast-paced, deadline-driven environment.
• Ability to work effectively within a diverse team and to communicate with others is crucial.
• Ability to handle multiple tasks and priorities at the same time.
• Proactively seek appropriate information and training to stay up to date on products and the industry.
• Identify and sell new products whenever upselling and cross-selling opportunities arise.
• Gather client feedback on products and services and communicate to Product management