Client Services Coordinator – Travel Operations

at  ONETHREEONEFOUR WEDDING PTE LTD

Join OneThreeOneFour as a Client Services Coordinator – Travel Operations and become an integral part of our team, dedicated to crafting exceptional overseas photoshoot experiences. If you have a knack for meticulous planning and coordination, and a passion for delivering unparalleled service to clients, this role is for you.

REQUIREMENTS:

• Exceptional organizational and administrative skills to ensure detailed and accurate planning.
• Proficiency in computer applications such as Google Sheets, Google Docs, and CRM software.
• A deep passion for travel and enjoyment in interacting with people from diverse backgrounds and cultures.
• Excellent command of English, both written and spoken.
• Fluency in Mandarin, Cantonese, Korean, or Japanese is highly desirable to cater to respective-speaking clients or team members.
• Ability to work effectively both as part of a team and independently, with a strong sense of initiative and adaptability.
• Availability to work a 5-day schedule, including weekends as required.

• Coordinate and manage all aspects of overseas photoshoots, ensuring seamless communication between clients and our production team.
• Respond to client inquiries, providing advice and planning personalized photoshoot experiences.
• Build and maintain positive relationships, ensuring delightful experiences and high client satisfaction.
• Offer insightful travel advice and logistical support to enhance client experiences.
• Manage bookings for teams and service providers, overseeing accurate invoicing and billing.
• Handle urgent operational issues, offering alternative plans and solutions during both working and non-working days.
• Ensure all deliverables, including photos, videos, and print materials, are executed smoothly and meet client expectations.
• Maintain and update operational records accurately within our CRM system.