Client Services Executive

at  Cantor Fitzgerald Ireland CFI

Company Overview
Cantor Fitzgerald Ireland is part of the leading global financial services firm of Cantor Fitzgerald. Cantor Fitzgerald has offices and trading desks in all major financial service centres throughout the world. We specialise in equities, Investment Banking, Real Estate, Fixed Income and Currencies. Cantor Fitzgerald’s affiliate businesses include: BGC Group Inc. (BGC), Newmark (NMRK), and GFI Group (GFI). Cantor Fitzgerald Ireland provides a full suite of investment services, primarily wealth management, fund management, debt capital markets and corporate finance. An exciting opportunity has arisen for a Client Services Executive to work with our team in Dublin.
Position Overview
An exciting opportunity has arisen to join our growing Client Services Division on our client facing team. The team manage all existing client queries while also working as the key support to our stockbrokers and their direct clients. This role is diverse and allows members of the team to gain knowledge in many of the firm’s business areas.

Key Responsibilities

• Responsible for maintaining strict service levels with client activities
• Responsible for resolving client queries and issues promptly upon receipt
• Responsible for onboarding clients and maintain a high level of accuracy and attention to detail
• Ensure daily, weekly and monthly reporting is carried out as per business requirements
• Ensure customer queries are resolved satisfactorily and handled according to specified guidelines
• Maintain and update all relevant databases with relevant customer information
• Responsible for onboarding and updating client accounts including AML & KYC due diligence and coordination with other areas of the firm where necessary e.g. Compliance, Operations
• Responsible for keeping accurate records of all activities pertaining to the role including detailed information on client instructions, queries, outstanding problems & executive approval
• Preparation and production of client correspondence (formatting, mail merge and issue).
• Act as point of contact for stockbrokers to check policies and procedural impact on client queries.
• Ensuring all relevant verifications have taking place in advance of executing any stock movement transfers.
• Check US and Irish tax documentation and maintain systems to ensure all jurisdictions and tax legislation are being processed correctly.
• Identify potential productivity and quality improvement measures and flag to senior team members with proposed solutions.
• Prepare ad hoc client information files, performing monthly reviews and writing to clients where gaps in client information are identified.
• Sign off on Payment requests for all Retirement products.
• Ad Hoc Support to other teams as required.
• Project work as required

Skills and Competencies

• The ability to work under pressure and maintain high standards when dealing with tight deadlines, high volumes and demanding clients
• The ability to maintain strict service levels with broker & client requests received by phone, email and post
• Excellent communication skills, both written and verbal
• The ability to demonstrate problem solving skills and to manage and resolve queries independently
• The ability to prioritise and managing a busy workload effectively, balancing client/broker queries appropriately
• Strong attention to detail to ensure high standards are met
• Good time management skills
• Ability to work as part of a team while pro-actively and independently working through queries from start to finish.
• Flexibility to support other teams/projects as require

Requirements

• Minimum 2 years’ experience in a client-facing role; financial services experience would be an advantage
• QFA or similar qualification would be an advantage

• Responsible for maintaining strict service levels with client activities
• Responsible for resolving client queries and issues promptly upon receipt
• Responsible for onboarding clients and maintain a high level of accuracy and attention to detail
• Ensure daily, weekly and monthly reporting is carried out as per business requirements
• Ensure customer queries are resolved satisfactorily and handled according to specified guidelines
• Maintain and update all relevant databases with relevant customer information
• Responsible for onboarding and updating client accounts including AML & KYC due diligence and coordination with other areas of the firm where necessary e.g. Compliance, Operations
• Responsible for keeping accurate records of all activities pertaining to the role including detailed information on client instructions, queries, outstanding problems & executive approval
• Preparation and production of client correspondence (formatting, mail merge and issue).
• Act as point of contact for stockbrokers to check policies and procedural impact on client queries.
• Ensuring all relevant verifications have taking place in advance of executing any stock movement transfers.
• Check US and Irish tax documentation and maintain systems to ensure all jurisdictions and tax legislation are being processed correctly.
• Identify potential productivity and quality improvement measures and flag to senior team members with proposed solutions.
• Prepare ad hoc client information files, performing monthly reviews and writing to clients where gaps in client information are identified.
• Sign off on Payment requests for all Retirement products.
• Ad Hoc Support to other teams as required.
• Project work as require