Client Services Manager - Munster Region

at  Cagney Contract Cleaning

Title: Client Services Manager
Reports to: Daily Office Cleaning Manager
Direct Reports: Site Supervisors and Cleaning Operatives
Contract Type: Permanent Full-Time
Hours: 40 hours, flexibility required
Location: Munster Region
Cagney, now a part of the Samsic group of companies, is a prominent commercial cleaning provider, currently employing more than 1000 staff. Cagney Contract Cleaning provides a range of Daily Office Cleaning, Specialist Cleaning and Industrial Cleaning to companies across Ireland.
We are now seeking to hire an experienced Client Services Manager for the Munster region.

BUSINESS DEVELOPMENT

Develop relationships with new clients and expand relationships with existing accounts to generate revenue for the company.
Prepare and present the company’s offer to potential new clients.
Create cover letters to send with sales packs to potential clients and follow up through both phone and email.
Prepare cost quotations and support Business Development Team with tender processes, from initial contacts with the Clients, through site visits to close of sale.
Maintain a record of sales quotations, opportunities, and orders.
Deal with a wide range of sales inquiries from both new and existing customers.
Attend and actively contribute to meetings as requested.
This job description is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements of the Society at any time after discussion with the post holder.

PERSON SPECIFICATION

• Minimum of three years experience in client services or relationship management within the service industry.
• Proven ability to manage multiple client relationships and prioritise tasks and obtain results in a fast-paced environment.
• Strong personal organisation skills with the ability to prioritise and delegate well and with a focus on building efficient and robust ways of working and experience in collaborating effectively with peers and colleagues and providing mentorship and guidance to team members.
• Proven ability to engage with and influence a wide range of internal colleagues and stakeholders to successfully design and execute customer outcomes.
• We value independence and initiative, and the ideal candidate will excel in both areas.
• We encourage self-development and embrace change, and we are looking for someone who shares this mindset.
• Adaptability; flexible and adaptable to handle diverse situations as they arise.
• Proficiency in computer skills, including accurate data entry and a strong command of Microsoft Office, is a must.
• Fluency in spoken and written English is a must, as you will play an important role in promoting the company to clients.
• Eligibility to work in Ireland on a full-time basis, flexibility is required. Full clean licence for some driving duties.