Client Services- Process Associate – English – Remote Hungary

at  Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI
Inviting applications for the role of Client Services- Process Associate – English – Remote Hungary
The objective is to support Management from an operational, analytical and tactical standpoint, by handling stakeholder requests, ensuring customer satisfaction and developing and improving the assigned tasks.

Responsibilities

• Ensure accurate and prompt response/resolution of Client inquiries while creating and maintaining an effective partnership.
• Meet/exceed business Order Services delivery and Sales Support service quality metrics.
• Identify process inflow issues at the Client side impacting operational performance and drive, with the key client contacts, structural inflow solutions.
• Effectivity work with other teams to streamline process and case management for the assigned case types and tasks.
• Expertly use systems and tools (SFDC, Fusion, InContact) to handle/resolve escalated cases.
• Attend in all required meetings.
• Phone Support Tier 1 Activities
• Vendor Management and Customer Onboarding
• Customer Portal Management
• Perform Order Entry and Order management tasks
• Rebooking Orders and following up with other team to ensure credit memo, RMA and rebill are done accordingly.
• Assist Management in the creation of training materials, SOP’s, Process Maps.
• Complete assigned tasks within the defined deadlines.

Qualifications we seek in you!

Minimum qualifications

• Excellent communication
• Required language level for daily tasks: English
• Ability to balance priorities across multiple internal and external teams/client
• Strong analytical skills – ability to interpret data to drive actions
• Strong Interpersonal Skills.
• Self Starter / Extremely self-motivated and ability to work independently.
• Lean Mindset/ Strong orientation towards process improvement
• Ability to work under pressure in a fast-paced environment
• Ability to work independently
• Customer Satisfaction mindset.
• Skilled in Problem and Conflict resolution.
• Microsoft Office proficiency, especially Excel
• Open and excited to learn.

Preferred qualifications

• Working experience with SFDC, InContact Tool, and Fusion ERP, C360, CPQ.
• Problem-solving ability
• Proven experience with LEAN, Six Sigma methodologies
• Strong analytical skills, organization and time management skills
• Strong interpersonal and team building skills
• Strong verbal and written communication skills
• Results Oriented
• Preferable to have practical knowledge of Salesforce and Oracle Fusion
• Knowledge of any language besides English, Spanish and Arabic
• Ability to build and maintain effective customer/client relationships
• Ability to manage through multiple systems and competing priorities
• Ability to collaborate & negotiate with multiple stakeholders in order to resolve issues

What can we offer?

• Attractive salary.
• Stable job offers - employment contract.
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as gym, cafeteria and a medical center, all conveniently located on the office campus

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
JobProcess Associate
Primary LocationHungary-Budapest
ScheduleFull-time
Education LevelBachelor’s / Graduation / Equivalent
Job PostingMay 21, 2024, 12:32:52 AM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Tim

• Ensure accurate and prompt response/resolution of Client inquiries while creating and maintaining an effective partnership.
• Meet/exceed business Order Services delivery and Sales Support service quality metrics.
• Identify process inflow issues at the Client side impacting operational performance and drive, with the key client contacts, structural inflow solutions.
• Effectivity work with other teams to streamline process and case management for the assigned case types and tasks.
• Expertly use systems and tools (SFDC, Fusion, InContact) to handle/resolve escalated cases.
• Attend in all required meetings.
• Phone Support Tier 1 Activities
• Vendor Management and Customer Onboarding
• Customer Portal Management
• Perform Order Entry and Order management tasks
• Rebooking Orders and following up with other team to ensure credit memo, RMA and rebill are done accordingly.
• Assist Management in the creation of training materials, SOP’s, Process Maps.
• Complete assigned tasks within the defined deadlines