Client Services Project Manager I

at  Thermo Fisher Scientific

JOB DESCRIPTION

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Join the fast-paced and dynamic client services team at BioServices Specialty Logistics! We support clinical trials and specialize in the management of biological materials in support of sophisticated next-generation therapies providing end-to-end chain of custody for our clients.
BioServices is a brand of Thermo Fisher Scientific, the world leader in serving science.

POSITION SUMMARY

The Project Support Associate works with other project managers in a small pod, helping them manage a group of shared projects. The pod shares responsibility for projects and ensures tasks are completed by an appropriately leveled project manager. This position is tactical in nature and responsible for shepherding tasks to completion and issue resolution within internal procedures, and acting as primary point of contact for low-complexity client accounts. The team works cross-functionally to ensure that client requirements and timelines are met. Focusing on building relationships with the client and delivering an excellent customer experience.

EDUCATION:

High school diploma is required, a degree from an accredited college or university is preferred.

EXPERIENCE:

Position requires 1-2 years of successful experience in project management as a project coordinator, lab technician or equivalent experience in a customer facing environment.

BASIC MINIMUM QUALIFICATIONS:

Successful candidates will have strong project management skills such as excellent interpersonal, written and verbal communication skills, and the ability to present information and answer questions for clients and management. Will be expected to be able to multitask and coordinate tasks across functional teams while maintaining attention to detail and drive problem solving.
In this team we must be adaptable and able to work in a variety of commercial and custom in house software. Proficiency in MS office suite is required and knowledge of Project, smartsheets, Jira, and Trackwise are advantageous.
Should be intellectually curious and results oriented.

• Provides context and drives consensus internally, serves as a customer advocate. Monitors and bills day to day project activity. Reports vital issues to team and management.
• Coordinates and assists in setting up and maintaining study filing system, accurately records and captures specifications for each project. Uses digital tools to visualize project landmarks and allow synchronized sharing of knowledge.
• Provides internal/external partners with updates regarding timelines, shipping issues and delays. Coordinates production schedules to work within team capacity and provides assistance in troubleshooting problems. Participates in creation of operations documentation
• Generates, checks and provides required reports to client.
• Timely initiation of all services in accordance to client timelines.
• Backs up the project management team.
• Carries out all tasks in accordance with Good Manufacturing Practices.