Client Services Project Manager III

at  Thermo Fisher Scientific

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Discover Impactful Work:
Communicate with both the client and internal teams to coordinate packaging activities for a variety of different clients. Follow standard processes that will cultivate on time delivery of the packaged product. Work with clients and internal groups to continually improve the various processes to improve on time delivery and right first-time output.

A day in the Life:

• Manages the delivery of all technical and service aspects of projects and studies for clients.
• Determines the preliminary design of the study and evaluates and understands the study.
• The internal link within the company and will have direct contact with all internal departments and direct one on one contact with external customers.
• Initiates the involvement of appropriate departments, maintaining continuous communication with those departments, and ensures the work delivered to customers is of a consistently high standard.
• Attends Project Meetings at the business or customer site. Leads and represents the business at kick off meetings as the need arises by the customer.
• Leads and facilitates customer teleconferences, visits and audits as the need arises, and provides timely provision of customer reports and updates.
• Interacts with Quality Assurance/Regulatory personnel to drive Problem Reports to closure.
• Ensures customer needs are accurately translated into quotation and has responsibility to monitor and amend the quote and budget as required.
• Provides accurate and timely financial forecasting and reporting.
• Responsible for revenue recognition for projects and verifies final production information for Accounting Department prior to invoices release.
• Participates in cross-functional business process improvement activities as required.
• Works closely together with the account manager to gain overall customer satisfaction.
• Applies Good Manufacturing Principles in all areas of responsibility.
• Demonstrates and promotes the company vision.

Key Global Project Lead (GPL) responsibilities:

• Manages and leads operational aspects of large-scale clinical trial projects with the client and project management teams to ensure timely, coordinated risk mitigated delivery of projects and services.
• Serves as the Central Point of Contact for the customer at a project and/or program level.
• Defines joint project goals and objectives with the client.
• Provides end to end project management globally and cross-functionally across all services and is accountable for project delivery.
• Acts as the point of escalation and coordination for the customer and the project team members ensuring appropriate issue identification, resolution and risk management.
• Defines and tracks metrics; maintains unified Dashboards and reports on global project / program progress.
• Provides global financial information (forecast revenue, reporting).
• Leads project close out activities.

Keys to Success:

Education

• High School Degree required plus 7 years of experience;
• Associate degree preferred with 5 years of experience; or
• Bachelor’s Degree preferred

EXPERIENCE

• 3+ years of successful experience in clinical trial project management as a Project Manager or Coordinator.
• In depth understanding of clinical trials.
• Mastery of basic Project Management concepts as a recognized institution in projectmanagement.

KNOWLEDGE, SKILLS, ABILITIES

• Understanding and competent use of SOPs required by company Quality standards.
• Excellent organizational, planning, verbal, written and numerical skills with the ability to analyze and define solutions and handle multiple tasks to meet deadlines.
• Strong and effective communicator with the ability to effectively present information and respond to questions from groups of managers and clients.
• Ability to develop strong customer management skills; proactively anticipates, understands, and responds to the needs of clients to meet or exceed their expectations.
• Knowledge of all internal systems associated with projects (i.e. Salesforce, GPMS, TrackWise).
• Proficiency in personal computer applications (e.g. Microsoft Word, Excel, PowerPoint, Access, Outlook).
• Proficiency in appropriate project planning tools e.g. Microsoft Project to communicate achievements and critical path activities and responsibilities.
• Travel, as necessary, 5-10%

PHYSICAL REQUIREMENTS

• The position is administrative, is positioned in an office environment and requires standing, bending, reaching, walking, and talking as well as exerting up to 20lbs of force occasionally.
  Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
  Apply today!
  Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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• Manages and leads operational aspects of large-scale clinical trial projects with the client and project management teams to ensure timely, coordinated risk mitigated delivery of projects and services.
• Serves as the Central Point of Contact for the customer at a project and/or program level.
• Defines joint project goals and objectives with the client.
• Provides end to end project management globally and cross-functionally across all services and is accountable for project delivery.
• Acts as the point of escalation and coordination for the customer and the project team members ensuring appropriate issue identification, resolution and risk management.
• Defines and tracks metrics; maintains unified Dashboards and reports on global project / program progress.
• Provides global financial information (forecast revenue, reporting).
• Leads project close out activities