Client Services Team Lead

at  CBRE

Posted
25-Mar-2024
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Administrative, Design, Marketing
Location(s)
Charlotte - North Carolina - United States of America

ABOUT THE ROLE:

Improves the efficiency and delivery of services to clients by planning, scheduling, and coordinating the marketing and sales support functions for a team. Performs work related to CBRE’s general business operations, interprets, and implements CBRE departmental policies and procedures, formulates and implements new procedures and processes within the team consistent with corporate objectives. Assists in administration of business affairs for the Sales and Marketing departments.

WHAT YOU’LL DO:

• Plan, coordinate, schedule and lead all aspects of the activities of the Sales team support members.
• Improve sales team’s efficiency through review, evaluation, and implementation of effective business processes.
• Coordinate the tracking of office transactions (listings, sales/leases, expenses, client reimbursements, etc.).
• Work with clients on property tours, resolve issues and inquiries.
• Consult with the Sales Professionals and provide recommendations on marketing practices.
• Coordinate the production of direct marketing campaigns that include property information materials.
• Ensure team members compile data and coordination of marketing materials.
• Assist with recruitment, advancement, corrective action, and termination of employees.
• Provide input for staff member’s performance review.
• Mentor and coach junior sales team members to further development.
• Provide informal technical mentorship and training to coworkers.
• Coordinate and assign tasks to co-workers.
• Set own project calendar timelines.
• Guide a team through application of basic knowledge of practices and procedures.
• Resolve problems by identify appropriate solutions to achieve team objectives.
• Have direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.

To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Associates degree (A.A.) required.
• Experience providing administrative assistance to professionals.
• Ability to identify and respond to conflicting priorities.
• Real Estate industry experience.
• Current state real estate license.
• Strong interpersonal and analytical skills.
• Ability to present materials and information.
• Ability to calculate percentages, discounts, and commissions.
• Ability to conduct basic financial analysis.
• Ability to comprehend and interpret documents.
• Requires logical and quantitative skills.
• Experience with Microsoft Office Suite, internet research and web publishing skills.
• Ability to edit basic templates in Power Point and/or InDesign preferred.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future