Client Services Territory Lead, UKI & Israel

at  DoiT International

LOCATION

Our Client Services Territory Lead - Israel, UK&I will be an integral part of our EMEA Client Services team. This role is based remotely in the UK / Ireland / Israel.

WHO WE ARE

DoiT is a global multicloud innovator that helps simplify the most important cloud challenges. Our vision is to deliver the true promise of the cloud by making it more accessible and transformative.
Our mission is to help cloud-driven organizations understand and harness the cloud to drive business growth. We do this by providing intelligent and continuous engagement with unrivaled cloud expertise to buy, optimize, and manage the cloud with ease. With almost 2,500 years of collective cloud operations experience and $1.7B in cloud spend under management. An award-winning strategic partner of Google Cloud and AWS; DoiT works alongside our 3,000+ customers to save them time and money.

QUALIFICATIONS

• 10+ years of experience working with technical consulting or managed services
• 3+ years of experience leading managers with territory oversight
• Experience working with Cloud Partners and maintaining at least one industry standard cloud certification
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive
• Extensive experience working cross functionally with other departments such as Sales and Product.

• Monitor and improve territory performance, efficiency, goal development, talent acquisition and alignment with the regional Client Services strategy
• Removing obstacles and empowering their team leaders to be successful
• Creating and tracking personal development plans for their management teams and monitoring development of their teams
• Delegate and drive objectives and key results through their territory
• Balance the asks of their teams with the business focus and needs
• Support escalations and customer relationships where it may benefit the team leaders within the territory
• Align with territory sales leaders on sales support motions and serve as an escalation point for challenges, ensuring consistency and alignment across their teams for sales engineering and post-sales activities
• Align with marketing teams for event coverage within their territory, technical content publications and customer success stories
• Encourage open communication between teams, regions and global company knowledge sharing
• Monitoring customer feedback over different channels (CSAT, NPS, SAM, AM, Sales) and ensure their management team is managing continuous improvement and following up with negative customer feedback
• Monitoring their teams technical playgrounds, internal projects, team engagement and hiring / compensation.