Client Solutions Manager, Mid-Market

at  Gallagher

About Us:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher’s global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you’ll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we’ll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview:
Our Commercial Mid-Market team is hiring! As the Client Solutions Manager, reporting to the Director of Client Solutions, you will be working directly with our commercial mid-market clients in delivering the world-class customer service Gallagher is so well known for. This means you will be managing an existing portfolio of clients – driving the renewal cycle, handling day-to-day policy changes, working on diverse accounts and collaborating with insurers.
Work Environment: Hybrid (Agile) – We, at Gallagher, enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.
This position can be based out of Gallagher’s London or Waterloo office locations.

Responsibilities:

• Supporting a designated portfolio of Commercial Clientele, playing the lead role in business retention and continually building upon customer relationships
• Review accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required and adhering to binding authority set out by carriers
• Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client
• Recognize upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client
• Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy changes

Qualifications:

• Being solution oriented has always allowed you to offer clients the most resourceful and innovative solutions
• Strong communication and interpersonal skills enable you to develop deep relationships with clients and build synergy with colleagues
• People love working with you, and you with them!
• Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize effectively which allows you to exceed client expectations every time!
• Maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles
• Highly tech-savvy, with an ability to learn new systems, tools and processes
• 1 to 2 years of Commercial Mid-Market experience working within a brokerage environment
• Active RIBO License
• CAIB, CIP, CRM or other relevant certifications and or designations are highly valued in this role
• Knowledge of EPIC considered an asset

• Supporting a designated portfolio of Commercial Clientele, playing the lead role in business retention and continually building upon customer relationships
• Review accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required and adhering to binding authority set out by carriers
• Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client
• Recognize upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client
• Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy change