What you’ll be doing
To provide client strategy and drive client strategy-based initiatives to support the Post War and Contemporary teams in EMEA. To react to our changing client base and the Post War and Contemporary Art market to proactively prompt opportunities, drive business and contribute to short- and mid-term strategic planning around prospective, new and existing clients.
What your day might look like

Auction Sale Management

• Business Getting: Oversee and review support of business getting efforts by ensuring intelligence is provided to Specialists and Business Getters in a timely manner and actively encourage Specialists and Business Getters to feedback information to the team.
• Events: Support the Top Client Engagement Manager in building guest lists and supporting top client events. Work closely with CRM for larger client events.
• Catalogues: Manage bespoke catalogue distribution lists
• Sale Targeting: Oversee and review pre-sale client targeting and interest lists using knowledge of clients, department and regions, and utilising all central research tools.
• Interest: track and oversee interest levels to inform targeting strategies in the run-up to auctions.
• Debriefs: Oversee preparation and lead post-sale debrief and analysis including follow-up, tracking and recording of action points and deliverables.

Client Intelligence Management

• Client Reviews: Conduct client/CTL/regional reviews in partnership with relevant departments.
• Client Visits: Assist Business Getters with trip planning; debrief them on return to enrich data in COS and ensure opportunities are followed up.
• Client Engagement: Provide measurement and feedback of client engagement campaigns (catalogue, direct mail and e-mail) including post-sale reports with Client Strategy and Marketing Directors.
• New Buyers and Bidders: Track activity from clients new to PWC sales and partner Specialists, Client Advisory & Regional Client Strategy in the New Buyers Programme to research and drive a strategy for each.
• Data Quality: Ensure that all client and object information is logged and maintained in COS and other systems where appropriate.

General

• Work with peer group on information sharing, identifying cross departmental opportunities, and recording information for Client Strategy.
• Ensure key stakeholders, e.g. Heads of Department/Sale, Directors and Head of Client Strategy 20/21 EMEA, are aware of key company-wide events and client engagement opportunities on a timely basis.
• Deliver specific campaigns based on briefs directed by Head of Client Strategy 20/21 EMEA by producing and managing information using research tools to target specific clients for each campaign based on the strategic brief provided.
• Contribute to any review of current procedures/processes for the department and work with the Head of Client Strategy 20/21 EMEA in order to identify areas of improvement and efficiencies across the group.

What you’ll bring to the team

• Bachelor’s degree
• Demonstrable experience in a commercial environment with proven experience of manipulating and analysing large transactional data sets
• Strong and solid understanding of the auction process
• Demonstrable knowledge of and interest in post-war and contemporary art
• Attention to detail with strong accuracy and analytical skills and demonstrably business process driven
• Ability to manage multiple long- and short-term projects
• Ability to prioritise and meet tight deadlines
• Good communicator – verbal & written
• Enthusiastic approach to continuous improvement and best practise
• Ability to work collaboratively
• Ability to handle sensitive and confidential information with diplomacy
• Advanced user of Excel and data systems
• Flexible team player with demonstrable initiative and creativity.
• Fluency in English, additional European languages a benefit.

What’s great about working for us

• 25 days annual leave + 1 day Birthday leave
• Christie’s Christmas office closure (guaranteed between 25th Dec – 2nd Jan) – in additional to annual leave: almost two weeks to fully switch off and spend time with friends and family
• Additional 1 week’s annual leave within the year of a 5 year anniversary i.e 5th, 10th, 15th and so on
• Volunteering day: Take an additional day of annual leave to volunteer for a charitable organisation that’s important to you
• Donation matching of up to £500 per annum to help you support the organisations you care about
• Flexible Fitness Fund - £400 per year expense allowance for health and wellness related activity (taxable)
• Access to world-renowned art: with regular exhibitions in our galleries to wander around and exclusive guided tours hosted by specialist colleagues
• Discretionary Bonus (dependent on the business and employee performance payable in March each year)
• Life Insurance policy from first day – 3x annual base salary
• Generous retirement plans: We will double match your pension contribution upto 5% (Max 10% contribution from Christie’s)
• AXA Private Health Insurance – no employee contribution needed, subsidised for other family members
• Unum Dental Care – (may be added at personal cost)
• Guaranteed income insurance in the event of sickness, personal injury and occupational injury
• Employee Assistance Programme – access to personal advice and support services including counselling
• Eyecare vouchers (once a year)
• Cycle to Work scheme
• Robust family first policy:
• 16 weeks full pay on Maternity Leave
• Four day week, for eight weeks, at full pay on return from Maternity Leave
• Dependent back-up care: 10 sessions/ days of childcare or eldercare per year
• The Stork Club: Our community of parents who meet regularly over breakfasts, lunch, afternoon tea…
• Christie’s Extras – discounts on over 800 retailers, holiday packages, dinners and weekly shops
• Christie’s reserves the right to change company benefits at any time

Close date: 5th May

LI-Hybri

Please refer the Job description for details